Sedap Fried Chicken Bhd is a new and rapid growing fast-food company in Malaysia: HR Management Report, OUM, Malaysia

University Open University Malaysia (OUM)
Subject HR Management

Sedap Fried Chicken Bhd is a new and rapid growing fast-food company in Malaysia.  Due to its high demand and popularity of its products and services, the company is expanding its business and is planning to open two (2) branches in Penang and Sabah by end of this year.

At the same time, the management has decided to operate the restaurant for 24 hours and has required all the staffs to work longer hours.  This decision is made unilaterally and the over-time pay was decided by the management without any involvement of the employees.  Majority of the employees in this firms are married and they have family commitment.  Most of them are not willing to work the extra hours and some of the employees are not very happy with the overtime rate.  However, the management proceeds with its announcement and implementation.  The employee grieved and this was brought to the attention of the union.

A few talented employees tendered their resignation letter to Johan stating that they leaving because of the long hours and also they are not happy with the salary and overtime pay.

REWARD: The Company is operating its fast food restaurant for 24 hours.  Outlet Managers are concerned that it would be difficult to get staff to work extra hours and on shifts as a few talented workers has tender their resignation letter.  Thus, the Senior Management are exploring the idea of changing the reward system to motivate employees to work extra hours and embrace shift patterns of work.

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