To find out what are the expectations of the patient of the Malaysian government hospital: Business Research Methods Research Paper, UM, Malaysia

University Universiti Malaya (UM)
Subject Business Research Method
  • To find out what are the expectations of the patient of the Malaysian government hospital?
  • To find out how do Malaysian government hospitals provide quality care to meet the needs and satisfaction of patients?
  • To find out what will patient satisfaction be affected in Malaysia’s government hospital?
  • To achieve the degree of patients’ understanding and expectation of standard of service in Malaysia’s vital hospital.
  • To identify what patients want in Malaysia State Hospital.
  • To identify the consequences of most important variables for patient satisfaction in Malaysia’s government hospital.
  • Tangibility service has impact on patient satisfaction in Malaysia government hospital.
  • Reliability service has impact on patient satisfaction in Malaysia government hospital.
  • Responsiveness service has impact on patient satisfaction in Malaysia government hospital.
  • Empathy service has impact on patient satisfaction in Malaysia government hospital.
  • Assurance service has impact on patient satisfaction in Malaysia government hospital.

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