To find out what are the expectations of the patient of the Malaysian government hospital: Business Research Methods Research Paper, UM, Malaysia
|Universiti Malaya (UM)
|Business Research Method
- To find out what are the expectations of the patient of the Malaysian government hospital?
- To find out how do Malaysian government hospitals provide quality care to meet the needs and satisfaction of patients?
- To find out what will patient satisfaction be affected in Malaysia’s government hospital?
- To achieve the degree of patients’ understanding and expectation of standard of service in Malaysia’s vital hospital.
- To identify what patients want in Malaysia State Hospital.
- To identify the consequences of most important variables for patient satisfaction in Malaysia’s government hospital.
- Tangibility service has impact on patient satisfaction in Malaysia government hospital.
- Reliability service has impact on patient satisfaction in Malaysia government hospital.
- Responsiveness service has impact on patient satisfaction in Malaysia government hospital.
- Empathy service has impact on patient satisfaction in Malaysia government hospital.
- Assurance service has impact on patient satisfaction in Malaysia government hospital.
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