You are Working as a Counselor at Gleneagles Hospital Kuala Lumpur In the Recent Management Meeting: English for occupational purpose Report, UTHM, Malaysia

Scenario: You are working as a counsellor at Gleneagles Hospital Kuala Lumpur. In the recent management meeting, it has been presented that the clients, suppliers, and other external parties complained about how they often receive impolite, demanding, confusing, imprecise, and long-winded letters and emails from your department’s executives when they are communicating. This situation has affected productivity, led to work inefficiency, tarnished the corporate image, and caused a loss in business.

To address this matter, you are required to write an Analytical Report on professional writing skills problems among executives. The report should be submitted to your Head of Department, Mr Ammar, who will forward the report to the Manager of the Human Resource Department.

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