Operations and Information Management Assignment: Transforming BakeryCo for Efficient, Scalable, and Customer-Centric Growth

School

University of Salford

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Assignment Type

Individual Assignment

Subject

Operations and Information Management

Uploaded by Malaysia Assignment Help

Date

08/29/2025

Assessment task details and instructions

BakeryCo is a medium-sized company that produces high-quality handmade bread for customers in their own country. Most of these customers are small retailers and cafes that have used BakeryCo for a number of years, normally placing orders by telephone and paying by cash on delivery. There is little visibility of future orders, which means that the lead time for delivery can be over two weeks, and this means that some orders are cancelled at short notice due to changes in customer demand. In addition, BakeryCo has seen the market for their products reduced by nearly 20% over the last year, as consumers react to the increasing rate of inflation and rising supply chain costs. Currently, BakeryCo relies on a small number of local suppliers for the materials (flour, salt, yeast, packaging etc) they require and struggles to maintain effective relationships due to their difficulty in managing the supply and demand of their own products.

As BakeryCo has a strong brand image, the company has recently been bought by Boulangerie Co, which is a large organisation as they can see future opportunities in competing in global, more price-sensitive markets. This will require a change in strategy to one that focuses on the efficiency of production and the development of stronger and more professional customer and supplier relationships. A new focus will be needed to improve BakeryCo’s manufacturing, marketing, and supply chain capabilities and capacity. BoulangerieCo is prepared to invest significantly in making these changes, particularly through digital transformation, as their initial market research shows that there is a sizeable market for quality products, but costs need to be managed effectively and efficiently.

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Your task

You are a technical consultant and have been sent by BoulangerieCo to review BakeryCo’s operations and information management processes and ways of working. This review takes the form of a report that includes the different tasks shown below with mark weightings against each one.

  1. Develop a SWOT analysis of the current situation at BakeryCo (10 marks).
  2. Based on your SWOT analysis, discuss how a more effective and efficient management of capacity, quality and both suppliers and customers could help BakeryCo meet its new performance objectives (40 marks).
  3. Select one of the process areas from part 2 (e.g. capacity, quality, supplier or customer management) and, using Business Process Model (BPM) techniques, develop and present two BPM models that show how these could be improved by capturing the existing and the proposed business processes (20 marks).
  4. Conduct research into a suitable Enterprise Resource Planning (ERP) software solution and develop an evaluation table, which shows a set of evaluation characteristics and the analysis of two commercial/off-the-shelf products and two Open Source Software alternatives (20 marks).
  5. Select one Industry 4.0 technology and discuss the benefits of implementing this into BakeryCo (10 marks).

Additional Instructions

  1. Follow a report format which includes:
  • Title and contents page
  • Executive Summary (that gives a brief and complete summary of your paper for an executive to read)
  • Brief introduction
  • Individual sections and sub-sections that address the assignment brief tasks
  • Brief conclusions
  • Appendix section (if used)
  • Reference list
  1. Use diagrams, illustrations, tables, graphics etc. wherever these are helpful. If you do use these, please do not put them in the appendices if they are part of your discussion. Appendices are the appropriate places to put supporting material, however, remember if the reader is satisfied with the main points of your discussion; the supporting information within the appendices may not even be reviewed.
  2. All submissions should be word-processed (letter size 12, Times New Roman, 1.5 space) and fully referenced.
  3. The word count for each task of the assignment brief should be based on the mark weightings for each one.
  4. Use theories, concepts, models, tools and frameworks explicitly at all appropriate points, but do not spend too much time describing a theory, as you can assume that the reader is familiar with them. What the reader requires is evidence of your ability to understand and apply these and learn from it in order to support the development of your findings and/or ideas.
  5. You must cite all sources on which you have relied, for example textbooks, journal articles, web pages etc. using the University of Salford’s recommended APA7th Edition style and the guidelines for this can be found at:

https://www.salford.ac.uk/skills/referencing-and-plagiarism/apa-7th-edition

If you do not cite all sources, then you may be referred as an academic misconduct case, which may endanger your success in passing the module. If you are in any doubt about how to reference your work, please obtain guidance from the library and/or your academic librarian(s) for this module.

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Assessment Criteria

You should look at the assessment criteria below to find out what we are specifically looking at when marking the submissions.


Criterion / Mark range
90-100 80-89 70-79 60-69 50-59 40-49 0-39
Task 1 – SWOT Analysis (10%) Outstanding clarity of focus on the task and required structure. Outstanding critical understanding of the relevance of the issues, Very good application and synthesis of secondary sources. Excellent clarity of focus on the task and required structure. Excellent critical understanding of the relevance of the issues, Very good application and synthesis of secondary sources. Very good clarity of focus on the task and required structure Very good critical understanding of the relevance of the issues. Very good application and synthesis of secondary sources. Good clarity of focus on the task and required structure. Good critical understanding of the relevance of the issues, with some omissions or unnecessary issues, Very good application and synthesis of secondary sources, with some limitations. Focus evident and satisfactory structure. Satisfactory Critical understanding of the subject matter, with limited awareness of issues, Satisfactory application and synthesis of academic content and use of secondary sources, with some limitations. Poorly focused, with poor structure.  Poor critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and limited use of secondary sources. Little or no focus evident and very poor structure. Little or no critical understanding of subject matter. Very poor application and synthesis of academic content and use of secondary sources.
Task 2 – OM link to performance objectives (40% Outstanding clarity of focus on the task, structure and argument. Outstanding critical understanding of the subject matter, issues, and expression of ideas, relevance of issues. Outstanding application and synthesis of academic content and use of secondary sources as appropriate. Excellent clarity of focus on the task structure and argument. Excellent critical understanding of the subject matter, issues, and expression of ideas. relevance of issues. Excellent application and synthesis of academic content and use of secondary sources as appropriate. Very good clarity of focus on the task, structure and argument. Very good critical understanding of the subject matter, issues, and expression of ideas. relevance of issues. Very good application and synthesis of academic content and use of secondary sources as appropriate. Good clarity of focus on the task, with some omissions or unnecessary issues. Good structure and argument. Good critical understanding of the subject matter, issues, and expression of ideas. relevance of issues with some limitations. Good application and synthesis of academic content and use of secondary sources as appropriate. Focus evident and satisfactory but with some omissions and unnecessary issues. Satisfactory structure and argument. Satisfactory critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Satisfactory application and synthesis of academic content and use of secondary sources as appropriate. Poorly focused, with significant omissions and unnecessary issues. Poor structure and argument. Poor critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and use of secondary sources as appropriate. Little or no focus evident and very poor structure and argument. Little or no critical understanding of subject matter is demonstrated and poorly expressed ideas. Very poor application and synthesis of academic content and use of secondary sources as appropriate.
Task 3 – BPM (20%) Outstanding clarity of focus on the task and required structure. Outstanding application and synthesis of academic content, relevance of issues and use of secondary sources as appropriate. Excellent clarity of focus on the task and required structure. Excellent application and synthesis of academic content, relevance of issues and use of secondary sources as appropriate. Very good clarity of focus on the task and required structure. Very good application and synthesis of academic content, relevance of issues and use of secondary sources as appropriate. Good clarity of focus on the task and required structure. Good application and synthesis of academic content, relevance of issues, with some limitations and use of secondary sources as appropriate. Satisfactory clarity of focus on the task and required structure. Satisfactory application and synthesis of academic content, relevance of issues, with limitations and/or omissions and use of secondary sources as appropriate. Poor clarity of focus on the task and required structure. Poor application and synthesis of academic content, relevance of issues, with limitations and/or omissions and use of secondary sources as appropriate. Little or no focus evident and very poor structure. Very poor clarity of focus on the task and required structure Very poor application and synthesis of academic content, relevance of issues, with significant limitations and/or omissions and use of secondary sources as appropriate.
Task 4 – ERP (20%) Outstanding clarity of focus on the task, structure and argument. Outstanding critical understanding of the subject matter, issues, and expression of ideas, relevance of issues. Outstanding application and synthesis of academic content and use of secondary sources as appropriate. Excellent clarity of focus on the task structure and argument. Excellent critical understanding of the subject matter, issues, and expression of ideas. relevance of issues. Excellent application and synthesis of academic content and use of secondary sources as appropriate. Very good clarity of focus on the task, structure and argument. Very good critical understanding of the subject matter, issues, and expression of ideas. relevance of issues. Very good application and synthesis of academic content and use of secondary sources as appropriate. Good clarity of focus on the task, with some omissions or unnecessary issues. Good structure and argument. Good critical understanding of the subject matter, issues, and expression of ideas. relevance of issues with some limitations. Good application and synthesis of academic content and use of secondary sources as appropriate. Focus evident and satisfactory but with some omissions and unnecessary issues. Satisfactory structure and argument. Satisfactory critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Satisfactory application and synthesis of academic content and use of secondary sources as appropriate. Poorly focused, with significant omissions and unnecessary issues. Poor structure and argument. Poor critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and use of secondary sources as appropriate. Little or no focus evident and very poor structure and argument. Little or no critical understanding of subject matter is demonstrated and poorly expressed ideas. Very poor application and synthesis of academic content and use of secondary sources as appropriate.
Task 5 – Industry 4.0 (10%) Outstanding clarity of focus on the task, structure and argument. Outstanding critical understanding of the subject matter, issues, and expression of ideas, relevance of issues. Outstanding application and synthesis of academic content and use of secondary sources as appropriate. Excellent clarity of focus on the task structure and argument. Excellent critical understanding of the subject matter, issues, and expression of ideas. relevance of issues. Excellent application and synthesis of academic content and use of secondary sources as appropriate. Very good clarity of focus on the task, structure and argument. Very good critical understanding of the subject matter, issues, and expression of ideas. relevance of issues. Very good application and synthesis of academic content and use of secondary sources as appropriate. Good clarity of focus on the task, with some omissions or unnecessary issues. Good structure and argument. Good critical understanding of the subject matter, issues, and expression of ideas. relevance of issues with some limitations. Good application and synthesis of academic content and use of secondary sources as appropriate. Focus evident and satisfactory but with some omissions and unnecessary issues. Satisfactory structure and argument. Satisfactory critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Satisfactory application and synthesis of academic content and use of secondary sources as appropriate. Poorly focused, with significant omissions and unnecessary issues. Poor structure and argument. Poor critical understanding of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and use of secondary sources as appropriate. Little or no focus evident and very poor structure and argument. Little or no critical understanding of subject matter is demonstrated and poorly expressed ideas. Very poor application and synthesis of academic content and use of secondary sources as appropriate.

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