MHI3024 Managing People in the Hospitality and Service Industry Assessment Brief 2026

b. The report should:

• explain the key issues surrounding workforce diversity in hospitality organisations
• discuss the challenges associated with such diversity from the perspective of both employers and employees
• recommend innovative and sustainable people management practices that may be embedded in organisational practice to address the challenges associated with workforce diversity
• demonstrate inclusion of appropriate theory and/or models and other valid supporting information.
• include specific, relevant and contemporary examples drawn from the hospitality industry
• appropriately cite/reference all sources used and meet the conventions of academic writing
• be between approximately 2000 to 2500 words (excluding references and cover page)
• be word processed using font type Calibri and font size of 12 and have 1.5 spacing.

c. To complete the report, you are required to conduct Interviews:

• Interview at least THREE (3) hospitality employees (e.g., hotel staff, restaurant workers) and TWO (2) hospitality managers/supervisors to understand their perspectives on working in a diverse workplace and what they believe are sustainable actions or strategies that may be implemented to ensure a successful management of diversity.
• The output of these interviews MUST BE incorporated into your report.

d. Please refer to the assessment rubrics below.

End of Assessment Brief