MHI3024 Managing People in the Hospitality and Service Industry Assessment Brief 2026
Assignment Type
Group Report
Subject
MHI3024 Managing People in the Hospitality and Service Industry
Uploaded by Malaysia Assignment Help
Date
07/10/2026
MHI3024 Assessment Brief
Assessment Type :Â Group Report
Learning Objectives: Slo 3
- Conceptualise the issues surrounding the people management practices in hospitality organisations.
Task : Managing Diversity and Sustainable HRM in Hospitality: Strategies, Challenges, and Sustainable Solutions
The hospitality industry faces unique challenges in managing a diverse workforce while ensuring sustainable people management practices. This focus of this assignment is on critically conceptualising the role of diversity in hospitality organisations and sustainable human resource practices. This assignment would require you to propose strategic interventions and explore their implications for hospitality organizations.
Instruction
a. You are required to prepare a report which addresses the task above.
b. The report should:
- explain the key issues surrounding workforce diversity in hospitality organisations
- discuss the challenges associated with such diversity from the perspective of both employers and employees
- recommend innovative and sustainable people management practices that may be embedded in organisational practice to address the challenges associated with workforce diversity
- demonstrate inclusion of appropriate theory and/or models and other valid supporting information.
- include specific, relevant and contemporary examples drawn from the hospitality industry
- appropriately cite/reference all sources used and meet the conventions of academic writing
- be between approximately 2000 to 2500 words (excluding references and cover page)
- be word processed using font type Calibri and font size of 12 and have 1.5 spacing.
c. To complete the report, you are required to conduct Interviews:
- Interview at least THREE (3) hospitality employees (e.g., hotel staff, restaurant workers) and TWO (2) hospitality managers/supervisors to understand their perspectives on working in a diverse workplace and what they believe are sustainable actions or strategies that may be implemented to ensure a successful management of diversity.
- The output of these interviews MUST BE incorporated into your report.
d. Please refer to the assessment rubrics below.
Group Report (30%)
| No. | Criteria | Weightage | 70-100 | 60-69 |
|---|---|---|---|---|
| 1 | Workforce Diversity in Hospitality Industry | 20% | Demonstrates an in-depth understanding of the concept of workforce diversity. Answer provides an insightful understanding of its emergence and importance in hospitality organisations. Answer is supported by comprehensive analysis and industry-specific insights. Excellent use of theories/models/concepts in explaining the content. | Shows a good understanding of the concept of workforce diversity. Most parts of the answer is supported with good analysis and industry-specific insights and shows a good grasp of the importance of diversity in the hospitality industry. There is a strong use of theories/models/concepts in the answer provided, although application could be more refined. |
| 2 | Challenges of Workforce Diversity from Multiple Perspectives | 30% | Thoroughly examines challenges from both employer and employee perspectives, supported by strong evidence. Effectively integrates insights from interviews, providing critical analysis and connections between theory and practice. Answer also provides highly relevant and contemporary hospitality examples that strongly support arguments. | Discusses challenges from both perspectives with reasonable depth and supporting evidence. Good use of interview data to support arguments, though analysis could be stronger. Answer has relevant examples from the hospitality industry that support the arguments, though they could be more varied OR contemporary. |
| 3 | Innovative and Sustainable People Management (HRM) Interventions | 40% | Proposes well-researched, innovative, and sustainable HRM practices, strongly aligned with industry needs and sustainability goals. Effectively integrates insights from interviews, providing critical analysis. Answer provides highly relevant and contemporary hospitality examples that strongly support arguments. There is a balance between the theory and practice of sustainable HR in managing diversity. | Answer suggests good and relevant people management practices, with some degree of innovation and sustainability considerations. There is clear and effective use of interview data to support arguments, though analysis could be stronger. Answer also includes relevant examples from the hospitality industry, though they could be more varied or contemporary. |
| 4 | Academic Writing, Citation & Referencing | 10% | Writing is clear, coherent, and meets academic conventions, with accurate APA citation & referencing. | Writing is well-structured, with minor issues in clarity, citation or referencing. |
| TOTAL | 100% | |||
End of Assessment Brief
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