Organizational Behaviour Assignment: Managing Diversity and Leadership Challenges at FinX Solutions

Answer all questions after the case study.

1.0 SCENARIO OVERVIEW

FinX Solutions, a Kuala Lumpur based fintech startup, is rapidly expanding into Southeast Asia to compete with GrabPay and Touch’n Go eWallet. The company has recruited a diverse, multicultural workforce of Malaysians, Indian professionals, and expatriates from Europe.

The management team is ambitious but facing several challenges:

• Amir, a local software engineer, is highly skilled but often procrastinates and blames unclear instructions when deadlines are missed.
• Raj, an expatriate project lead, is outgoing and vocal in meetings. He likes to make quick decisions and push the team forward, but sometimes this causes quieter colleagues to feel left out.
• Mei Ling, a marketing analyst, shows signs of disengagement: arriving late, complaining about a lack of recognition, and losing enthusiasm in meetings.
• Younger employees demand work–life balance, while older staff show resistance to change, especially toward new digital processes.
• Management often relies on gut instinct instead of data-driven HR decisions, leading to inconsistent outcomes.
• Ethical dilemmas have emerged around aggressive customer acquisition strategies, raising concerns about the company’s reputation and culture.

HR has been tasked with analysing the situation using Organisational Behaviour theories and recommending evidence-based solutions. 6 2.0

QUESTIONS QUESTION 1 Mintzberg’s Management Skills

(Word count: 250–300 words)

Using Mintzberg’s three management skills (technical, human, conceptual), discuss which ONE (1) is most critical for managers at FinX Solutions as it expands regionally. Support your answer with an example from the scenario.

QUESTION 2 Deep-Level Diversity

(Word count: 250–300 words)

Answer

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