DSC763: A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services: Customer Analytics Case Study, UiTM, Malaysia
|University||Universiti Teknologi MARA (UiTM)|
|Subject||DSC763: Customer Analytics|
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Are You Searching Answer of this Question? Request Malaysian Writers to Write a plagiarism Free Copy for You.
Recent Solved Questions
- Mr. Arif received his monthly bank statement for the month ended 31 March 2022 on 15 April 2022: Accounting Assignment, UTM, Malaysia
- MGT555: The worksheet in the Excel File Berkat Malaysia Data provides information about 65 sales: Business Analytics Assignment, UiTM, Malaysia
- ABXM1103: The International Labour Organization (ILO) reports that more than 15 million children or nearly one in every 10 children: MAN, SOCIETY AND CULTURE Assignment, OUM, Malaysia
- Metal-Oxide-Semiconductor Field-Effect Transistor (MOSFET) is the backbone of modern electronics: MOSFET Circuits and Fabrication Assignment, UiTM, Malaysia
- BBEK1103: Principles Of Microeconomics | OUM Assignment Help
- MPU2313: Entrepreneurship Assignment help – City University
- Work Integrated Project is a compulsory component of the BBUS program After completing all the taught courses: Final Year Project Case Study, UTM, Malaysia
- What disclosures are made about the ICM instruments that the IFI reported in the financial statement: Bachelor in Islamic Finance Assignment, MSU, Malaysia
- I’m in my final year, and my chosen fyp is a cyber security online consulting website: Cyber Security Assignment, AUTI, Malaysia
- CBC3013: Explain the roles and responsibilities of management. Explain management principles and the tasks of managers: Principles of Management Assignment, UOW, Malaysia