Convincing Features
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This case study identifies various leadership patterns in each manager. In 1939, Kurt Lewin categorized three types of leadership styles in business: autocratic, democratic, and laissez-faire (Bendersky,2023) Marion’s leadership style can be described as authoritarian & Theory X approach; she is both intimidating and demanding.
In contrast, Heather’s leadership style is democratic & practice Theory Y. She is supportive of her employees and readily available to provide guidance when they have questions or concerns. Bruce, on the other hand, adopts a laissez-faire approach & tendency to Theory Y. According to Allafchi (2017) democratic leadership that is known as the most desirable type of leadership in management.Heather’s leadership style is ideal for the bank’s goals.
She includes employees in customer calls, observes new employees during their interactions, and provides feedback. Additionally, she motivates the team with games to see who can open the most accounts.
Heather
Recommendation: While Heather is skilled in management, she should balance her approach with a bit more firmness. Being overly tolerant and trusting 100% of the time can lead to employees taking their responsibilities too lightly. Heather should maintain a moderate stance to ensure accountability and performance.
Marion
Recommendation: Marion should work on being more tolerant and empathetic, avoiding skepticism, demonstrating empathy and maintaining professionalism, especially when providing feedback or criticism, will foster a positive and supportive work environment.
Bruce
Recommendation: Bruce needs to increase his focus and support for his employees. Improved communication with other managers is also essential. Additionally, Bruce should reduce the time spent in front of the computer and engage more directly with his team.
Preparation Tips for Vanessa’s Three-Month Review
Be Receptive: Vanessa should be open to any comments or criticism from her manager, viewing them as opportunities for growth.
Set Goals: She should establish clear personal and professional goals, aligning them with the bank’s objectives. Vanessa should also develop a plan for achieving these goals, demonstrating her commitment to her role and the bank’s success.
Allafchi, N. (2017) Effect of Democratic leadership Style on Management of
Communicationwith Customers in Melli Banks of Hamedan. International Journal of Cultural and Social Studies (IntJCSS). December 2017 : 3(2) ISSN : 2458-9381. A
Available at :
https://dergipark.org.tr/tr/download/article-file/395622 [Accessed on 11 July 2024] Bendersky, A. (2023) The 3 Types of Leadership Styles in Business – Which One Is Right for You? Available at : https://www.salesforce.com/blog/3-common-leadership-styles/ [Accessed on 11 July 2024]
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