MKT6205E: Nespresso was created in 1986 as a subsidiary of the Swiss group Nestlé. It was initially a supplier to the coffee: Marketing Management Case Study, IIU, Malaysia

University INTI International University (IIU)
Subject MKT6205E: Marketing Management

Nespresso was created in 1986 as a subsidiary of the Swiss group Nestlé. It was initially a supplier to the coffee machine market but it was only after its repositioning to the high-end segment of the consumer market that Nespresso became a global success. Today the Nespresso turnover totals close to $3 billion. As of 2014, the brand has more than 300 boutiques in 60 countries across the world.

The success of the brand has been due to its unique positioning in the coffee market, especially its choice of placing itself in the high-end market. The Nespresso system is based on several fundamental criteria: practically designed coffee machines, high-quality coffee, excellent service, and strong and original communication. With this high-end and unique positioning, the company reaches profitability levels that are only recorded in the luxury industry.

Earlier, before the launch of competitors’ capsules, a customer who bought a Nespresso machine was obligated to purchase the Nespresso brand capsules. The strategy was efficient because the capsules represented 92 percent of the brand’s turnover as compared to a meager 4 percent for espresso machines. Since 2010, they have adapted to receiving capsules from competitors.

Are You Searching Answer of this Question? Request Malaysian Writers to Write a plagiarism Free Copy for You.

While all its competitors sell in retail stores, Nespresso distributes its products only from a distance— through the Internet and mobile devices, or in one-of-a-kind boutiques.

Customers who buy Nespresso machines automatically become members of the brand club. As of now, more than 8 million people belong to this club. They benefit from exclusive offers and limited series, are informed of innovations and creations, and receive a magazine subscription. Nespresso cultivates a sense of belonging to a privileged community that reinforces the brand’s positioning.

In addition to selling on the Internet, mobile devices, and in boutiques, other means of distribution have been developed. For example, fully automated distributors called Nespresso Cube have colored walls made of cases of capsules on display with an interactive interface. These cubes are located in prominent European airports and represent innovative selling and communication media for the

In order to reinforce its high-end positioning, the brand also associates itself with well-established restaurants that are known to focus on authenticity and quality. For example, this high-range machinery equips at least 25 percent of French restaurants. The chefs, as customer influencers, are also regularly invited to taste new coffees.

Get Solution of this Assessment. Hire Experts to solve this assignment for you Before Deadline.

Nespresso works with the advertising agency McCann World to create the “ultimate coffee experience” in all its dimensions of communication. The communication strategy of Nespresso strongly contributes to the success of the brand. In Europe, since 2006, actor George Clooney and the famous slogan “What else?” have been synonymous with the brand.

Clooney embodies the values and the image of the brand in terms of elegance and prestige. In the U.S., Penelope Cruz is the brand ambassador. In Asian countries, the communication focuses on the fact that Nespresso symbolizes the perfect cup of coffee at home or at high-end restaurants.

The brand’s unique and original positioning has allowed it so far to keep the competition—Tassimo (Mondelez), Senseo (Sara Lee), and in particular the Nespresso compatible capsules (today more than 50 brands offer capsules that fit in the Nespresso machines)—at bay. Some competitors tried to use an ecological argument to discredit the brand, saying that Nespresso capsules were very polluting. This led the company to develop its own circuit for the recovery of used capsules.

Recently, Nespresso has been facing some serious competition and is at risk of losing market share to Jacobs Douwe Egberts, formed from the strategic merger of the Dutch Douwe Egberts and the American Mondelez. Jacobs Douwe Egberts is the current number-one coffee company in the world with a turnover of over $4 billion. In order to reinforce its position in the coffee market and reclaim its spot as the market leader, the Nestlé Group should aim to strengthen the high-end positioning of Nespresso.

Stuck in Completing this Assignment and feeling stressed ? Take our Private Writing Services.

Get Help By Expert

Looking for reliable and top-quality homework help online? Look no further than! Our team of experienced professionals is dedicated to providing you with the highest level of service and support, no matter how tough the job at hand might seem. We understand that your academic success is important to you, and that's why we always strive to exceed your expectations. Our team of assignment experts works tirelessly to ensure that you receive 100% satisfaction with every assignment.


Recent Solved Questions

Online Exam & Assignment Writing Services

11770+ Orders Delivered

5 Star Rating

Confidential & Secure Assignment Help For

Group Assignment Help

Online Exam -Test & Quiz

Cheapest Price Quote

Diploma & Certificate Levels

Semester & FYP Papers

Summative & Individual

GBA & Reflective

Last Minute Assistance

Sample Assignment Download

MKT243 Fundamentals of Marketing Assignment Sample UiTM Malaysia
This course provides a comprehensive and practical exploration of marketing, emphasizing a managerial perspective. It offers students an innovative and thorough introduction to the fundamental aspects of marketing from a…
BSR214 Measurement And Estimating I UITM Assignment Sample Malaysia
BSR214 Measurement And Estimating I course is designed to provide students with the knowledge and skills necessary to accurately measure and estimate construction projects. In this course, students will learn…


Instant Paper Writing Services by Native Malaysia Writers

Plagiarism Free Solutions
100% Original Work
24*7 Online Assistance
Native PhD Experts
Hire a Writer Now

Get Assistance for Assignments, online Exam, and Projects Writing