MGT7998E: The Relationship Between Service Quality Dimensions and Patient Satisfaction: Project Research Paper, IIU, Malaysia


INTI International University (IIU)

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Assignment Type

Individual Assignment


MGT7998E: Project Research Paper

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Title: The Relationship Between Service Quality Dimensions and Patient Satisfaction of Public Hospital in Malaysia

You are to prepare a research proposal outlining the research topic you intend to carry out. The topic selected must be relevant to industry, yet academically viable in terms of scholarly research. The focal area for the selection of topic is broad, but needs to focus on specific phenomenon that enables pedantic academic research. Please follow chapter 1, 2 & 3 provided and continue for chapter 4 & 5 with survey data provided in excel and follow numeric as given as show in file:

Assessment Criteria:
1. Mastery of theories and concepts in the field demonstrated in problem
statement and literature review.
2. Appropriate methodology for the project. Critical and in depth considerations for design of study.
3. Organization and logic of the proposal.
4. Mechanics of writing (spelling, punctuation, grammar, clarity of writing).
5. Use of relevant HARVARD Style (Title page, citations & references, use of language, etc.)
6. Provided appendix & reference

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