MGMT20001: What suggestions do you have for the president on how to coach Jack in developing a personal improvement plan: Organisational Behaviour Case Study Malaysia


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MGMT20001: Organisational Behaviour

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The president has called a meeting to get your feedback on Jack, a department manager. Jackiswhat some people call “from the old school” of management. He is gruff, bossy, and oftenshows an “it’s my way or the highway” attitude. Jack is about five years fromretirement. Jack has a high turnover rate in his department. Surveys about him from his department andfromoutside his department.

People have commented on the fact that Jack is “rude” during meetingsand doesn’t let others contribute. There are times when he has belittled people in meetings andin the hallway. He also talks about his staff “critically” or “negatively” to other managers. But Jack also is a brilliantly talented person who adds a vast amount of needed knowledge andexperience to the company. He is extremely dedicated to the company and lets people knowthisby his arrival each day at 6:30 a.m. and his departure at 6:00 p.m.

He has been with the companyfor 32 years and he reports directly to the president. Jack has gone to the HR department andcomplained that the people his supervisors hire are not a good fit for the company. The newemployees don’t listen and they have a poor work ethic. Jack feels that HR should do a better jobscreening people.


1. What suggestions do you have for the president on how to coach Jack in developing a personal improvement plan?

2. Describe how would Jack manage the employees so as to acquire a favourable environment.Identify some management theories that Jack can use in motivating theemployees and the performances. 3. Describe the advantage of applying Organisational Behaviour knowledge management inmanaging employees at work-place?

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